Whitepaper on Social Media and Word of Mouth
Word of mouth (WOM) is nothing new. It has been around for centuries, millennia even. An act of WOM is simply the transmission of communication from one per-son to another. WOM even exists among insects that use chemicals called pheromones, as well as special movements and behaviors to communicate. The point is that WOM exists naturally without the work of marketers. Our job as WOM marketers is to harness the power of conversation by giving consumers something to talk about, and…












I had the privilege of speaking at a New Media Seminar this week in Richmond, VA. I met a lot of nice people and got to share a little bit about choosing the right social networks and some basic social media Dos and Don’ts. My co-presenter and host of the event, Dave Saunders brought up a good point: If you don’t have anything to blog about, don’t have a blog. Although using social media to connect with consumers is free, the time it takes to pull it off is often an afterthought. Here are some tips on managing your time:
