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Monitoring social media profiles is a HUGE part of online community management. Keeping up a reputable and reliable social media presence is key to keeping your audience engaged. However, community
Just last week, we tweeted a pretty sweet blog post from AllFacebook about “How To Manage A Facebook Wall In Any Situation.” It was chock full of great tips boiled down from BuddyMedia’s Facebook moderation 101 report. Some of my favorites: Address each poster by name. Use language that reinforces positive feelings about your brand. Don’t be afraid to apologize and be honest.
I came across this awesome image while wandering the Internet the other day, and right away I was nodding and laughing. “Yep, that pretty much sums it up,” was my