The Cyphers Agency

410.280.5451

Day: August 24, 2011

Telling Stories

Brands know they want interaction, but have no idea how to get it. Most brands, no matter how big they are, can’t just throw up a Facebook page and start having good interaction with their consumers. Brands have to start the conversation. This usually comes in the form of content. Links, deals, recipes, news, updates. Stuff for their followers to talk about. Here is where the biggest problem lies. Content is, by definition, cold. It describes what something is, but not how we relate to it or how we feel about it. Brands can post content to their page all day and no one may care. We have to give our followers a reason to care. Help them to relate to us and our brand. How do we do this? By telling a story.

Morton's WOM Success Stroy

Doing It Right: Morton’s Steakhouse

We’ve been fond of praising those who do word of mouth marketing the right way, from musicians to the Four Seasons. And we’ve even brought to light some occasions where WOM can be detrimental to a company (remember United Breaks Guitars?). Looks like Morton’s Steak House falls under the “social media success” category. They’ve recently impressed a certain Peter Shankman, a self-proclaimed social media entrepreneur with just over 109,000 Twitter followers.

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