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Tag: user experience

Twitter adds photo sharing… Better late than never.

What is blurry, noisy and shared on Twitter in the millions? Bad cell phone pictures! Photo sharing has almost single handedly helped propel Twitter it to 200 million users. That’s why it’s surprising that Twitter itself has never had that feature baked in, it’s always been provided by 3rd parties such as Twitpic and yFrog. On June 1st, Jack Dorsey announced that Twitter will be providing their own photo sharing service. It will start with the website and then propagate to their cell phone clients. Did you hear that sound? That was the sound of Twitpic and yFrog crying out in despair.

Thoughtful Interruption

Just imagine you’re at your desk. I walk up to you, slap you on the back, ask you to read something and stick a piece of paper in your face. What are you thinking? It’s probably, “This better be good…” That scenario is what you’re doing every time you send something to your social media network. Whether it’s personal, professional or client-related, it interrupts your followers. They have to stop what they’re doing and read the words, visit the link, act on the call to action. They are giving you their time, which is a pretty slim commodity these days.

How Online Has Changed the Customer Experience

Over the years, we’ve all grown quite attached to our Internet. We can’t help but use it to find info, connect with friends, or to >>


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