This week Home Depot joined the long list of brands that have posted inappropriate and offensive content on social media. This isn’t the first time >>
Tag: crisis communication
The customer is always right! Always. Or so the conventional wisdom goes. However, we all know that sometimes customers ask for things that you just can’t do. How far do we bend to accommodate them? I recently was faced with this dilemma on one of our client’s Facebook pages.
It’s bound to happen: an angry customer posts a less than positive comment on your Facebook page or a situation at your headquarters creates a frenzy of negative press. No matter what happens, you will need to act quickly. And in a world where breaking news is old news five minutes after it occurs, social media can become your best friend.
Our CD remembers an old friend and the lessons he learned.http://t.co/6YWc0KBXwQ(about 4 days ago)
(about 4 days ago)
@olivegarden is getting a lot of criticism for their new logo. Is it as bad as everyone is saying? http://t.co/UlpmH3VSjb(about 5 days ago)
(about 7 days ago)
We had a blast taking a tour at @prsguitars today. Thanks guys!(about 3 weeks ago)
53 Old Solomons Island Road, Suite G
Annapolis, Maryland 21401