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Tag: community management

Facebook Moderation Isn’t Just About Customer Service

How To Deal With Negative Facebook Posts

Just last week, we tweeted a pretty sweet blog post from AllFacebook about “How To Manage A Facebook Wall In Any Situation.” It was chock full of great tips boiled down from BuddyMedia’s Facebook moderation 101 report. Some of my favorites: Address each poster by name. Use language that reinforces positive feelings about your brand. Don’t be afraid to apologize and be honest.

Strategists First, Community Managers Second

Inside the Mind of a Community Manager

I came across this awesome image while wandering the Internet the other day, and right away I was nodding and laughing. “Yep, that pretty much >>


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